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Dr Kristina Hultgren

Profile summary

  • Central Academic Staff
  • Lecturer in English Language and Applied Linguistics
  • Faculty of Wellbeing, Education & Language Studies
  • School of Languages and Applied Linguistics
  • English Language and Applied Linguistics
  • kristina.hultgren

Professional biography

Anna Kristina Hultgren (DPhil Oxon, MA Copenhagen) is a Lecturer in English Language and Applied Linguistics at The Open University. She was educated at the Universities of Oxford and Copenhagen, with visiting periods at Trinity College, Dublin, and the University of Quebec. Before taking up her current post, she worked at universities in Denmark and the UK, and in the international speech technology industry. Kristina is Co-Convenor of the Applied Linguistics and Literacies Research Group at The Open University.

Research interests

Globalization has made the world increasingly interconnected and called for a shake-up of established paradigms in Socio- and Applied Linguistics. Kristina works across disciplinary boundaries, forging links with political, economic and computer scientists to shape new understandings of the linguistic and communicative effects of globalization. Through brokering access to transnational and translingual domains, such as call centres and universities, her work paves the way for innovating the theoretical and methodological frameworks in which to conceptualise language and multilingualism in an era of intensified global interconnectedness and economic and political restructuring.

Research students interested in working in any area related to globalization, language and multilingualism are encouraged to get in touch. Kristina currently supervises three research students:

  • Natalia Smirnova (PhD): Contemporary writing for publication practices of Russian scholars: What are their strategies and values, ideologies?

  • Simone Stuers (EdD): English as a medium of instruction in higher education in Germany: A study into English language entry requirements.

  • Stephen Jennings (EdD): Implementing English language teaching reform in higher education in Japan: A case study of Japanese English teachers in a science university

Teaching interests

Kristina's research-led teaching ensures that her students are kept abreast with cutting-edge academic debates in their field of study. Her expertise has shaped the teaching of English Language, Socio- and Applied Linguistics at the universities where she has held teaching posts: Oxford, Copenhagen, Edge Hill and The Open University. As chair of English Grammar in Context and Language, Literacy and Learning, Kristina's intellectual leadership has paved the way for innovative distance learning modules at undergraduate and postgraduate level.

Impact and engagement

Kristina's work has been designed to impact maximally on academic and non-academic stakeholders. The core principle of her work is to ensure that it helps shape policy and practice in educational, professional and linguistic domains. Kristina's expertise in English as an international academic language and call centre communication is often called upon by academic and non-academic stakeholders alike. The links below feature publications and talks, some of which are publically available, press coverage and blogs of her research.

English as an academic language

University of Oxford; University College London; The Royal Danish Academy of Sciences and Letters; British Council; The Conversation; Researching Education and Language; Inside Higher Ed; Nordic Council; UK NARIC; BALEAP; Politiken 2014; Politiken 2011

Call centre communication

Linguistics Research Digest; BBC News; The Telegraph

Kristina has extensive international experience, having held positions in Denmark, Belgium and the UK. She maintains strong links with the international community and has played a leading role in configuring how international debates play out. Key roles have included:

 

Research Activity

Research groups

NameTypeParent Unit
CREET: Language and Literacies Research ClusterClusterFaculty of Education and Language Studies

 

Externally funded projects

Researching English academic reading demands in content courses in two contrasting English-medium university domains (Nepal and Sweden) with reference to the potential role of TOEFL iBT reading tests

RoleStart dateEnd dateFunding source
Co-investigator01/Mar/201728/Feb/2019TOEFL
The TOEFL EMI project will draw on Evidence-Centred Design (ECD), identified as an important conceptual framework "for the design and delivery of educational assessments, organized around the idea of assessment as evidentiary argument" (Mislevy and Yin 2013). Within the ECD framework, the project will investigate the potential role of the TOEFL iBT examination in two diverse university contexts which use English as a medium of instruction (EMI), one in Sweden and the other in Nepal. Since reading is a key conduit by which university students must access content information, the project focuses on academic reading practices and on the potential role of TOIEFL iBT reading test materials in testing academic reading in such EMI settings. The project will accordingly research both domains in terms of academic reading practice and levels of ability, and as part of this will deploy TOEFL iBT reading tasks to test the reading of undergraduates in both contexts (n=100). If the TOEFL iBT exam is to be used in future in EMI contexts, such Domain Analysis is indispensable. The central aim of the project is therefore to elucidate the potential role of the TOEFL iBT test in testing academic reading in such contexts, and to recommend approaches to deploying the exam in such domains in future.

Publications

Vocatives as rationalized politeness: Theoretical insights from emerging norms in call centre service encounters (2017-02)
Hultgren, Anna Kristina
Journal of Sociolinguistics, 21(1) (pp. 90-111)
Medium of instruction policies in Ghanaian and Indian primary schools: an overview of key issues and recommendations (2016)
Erling, Elizabeth J.; Adinolfi, Lina; Hultgren, Anna Kristina; Buckler, Alison and Mukorera, Mark
Comparative Education, 52(3) (pp. 294-310)
'People can be smarter with two languages': changing anglophone students' attitudes to language learning through teaching linguistics (2016)
Lanvers, Ursula; Hultgren, Anna Kristina and Gayton, Angela Mary
The Language Learning Journal ((Early Access))
English language use at the internationalised universities of Northern Europe: Is there a correlation between Englishisation and world rank? (2014)
Hultgren, Anna Kristina
Multilingua, 2014(3–4) (pp. 391-414)
Englishization of Nordic universities: policy and practice — a disconnect (2014)
Hultgren, Anna Kristina and Thøgersen, Jacob
Language Problems and Language Planning, 38(3) (pp. 247-264)
Whose parallellingualism? Overt and covert ideologies in Danish university language policies (2014)
Hultgren, Anna Kristina
Multilingua, 1-2(33) (pp. 61-87)
Lexical borrowing from English into Danish in the sciences: an empirical investigation of 'domain loss' (2013-07)
Hultgren, Anna Kristina
International Journal of Applied Linguistics, 23(2) (pp. 166-182)
Sproglig normering i callcentre og på universiteter - hvordan og hvorfor? [Linguistic normation in call centres and universities – how and why?] (2013)
Hultgren, Anna Kristina
Nydanske Sprogstudier [Studies in Modern Danish], 44 (pp. 31-55)
Domænetab i Danmark: en undersøgelse af sammenhængen mellem 'engelsk i stedet for dansk' og 'engelsk i dansk' [Domain loss in Denmark: an investigation of the relationship between 'English instead of Danish' and 'English in Danish'] (2012-12)
Hultgren, Anna Kristina
Nordand: nordisk tidsskrift for andrespraaksforskning [Nordic Journal of Second Language Research], 2012(2)
‘Building rapport’ with customers across the world: the global diffusion of a call centre speech style (2011-02)
Hultgren, Anna Kristina
Journal of Sociolinguistics, 15(1) (pp. 36-64)
Fup og fakta i debatten om domænetab [Truisms and fallacies in the debate about domain loss] (2011)
Hultgren, Anna Kristina
Nyt fra Sprognævnet [News from the Language Council], 2011(1) (pp. 5-8)
Women’s Linguistic Dilemma in the Public Workforce (1999)
Hultgren, Anna Kristina
Angles on the English-Speaking World, 11 (pp. 27-41)
Parallelsproglighed på danske universiteter: En statusrapport 2013 [Parallel language use at Danish universities: A status report 2013] (2013)
Hultgren, Anna Kristina
Publisher : Copenhagen Studies of Bilingualism | Published : Copenhagen
Parallel Language Use (2016-08)
Hultgren, Anna Kristina
In: Linn, Andrew ed. Investigating English in Europe: Contexts and Agendas. English in Europe (pp. 158-163)
ISBN : 978-1-61451-895-2 | Publisher : Mouton de Gruyter
Ethics in language and identity research (2016-03-04)
Hultgren, Anna Kristina; Erling, Elizabeth J. and Chowdhury, Qumrul Hasan
In: Preece, Sian ed. Routledge Handbook of Language and Identity. Routledge Handbooks in Applied Linguistics
ISBN : 978-1-13-877472-8 | Publisher : Routledge
The Role of Policy in Shaping English as a University Subject in Denmark (2016)
Hultgren, Anna Kristina
In: Hewings, A.; Prescott, L. and Seargeant, P. eds. Futures for English Studies: Teaching Language, Literature and Creative Writing in Higher Education (pp. 120-138)
ISBN : 978-1-137-43180-6 | Publisher : Palgrave Macmillan
Domain Loss: the rise and demise of a concept (2016)
Hultgren, Anna Kristina
In: Linn, Andrew ed. Investigating English in Europe: Contexts and Agendas. English in Europe (pp. 153-158)
ISBN : 978-1-61451-895-2 | Publisher : Mouton de Gruyter
English as an international language of science and its effect on Nordic terminology: the view of scientists (2015-07)
Hultgren, Anna Kristina
In: Linn, Andrew; Bermel, Neil and Ferguson, Gibson eds. Attitudes towards English in Europe. Language and Social Life (2) (pp. 139-164)
ISBN : 978-1-61451-551-7 | Publisher : De Gruyter Mouton | Published : Berlin
Introduction: English-medium instruction in European higher education: from the North to the South (2015-07)
Hultgren, Anna Kristina; Jensen, Christian and Dimova, Slobodanka
In: Dimova, Slobodanka; Hultgren, Anna Kristina and Jensen, Christian eds. English-Medium Instruction in European Higher Education. Language and Social Life (4) (pp. 1-16)
ISBN : 978-1-61451-527-2 | Publisher : De Gruyter Mouton | Published : Berlin
English-medium instruction in European higher education: review and future research. (2015-06-26)
Dimova, Slobodanka; Hultgren, Anna Kristina and Jensen, Christian
In: Dimova, Slobodanka; Hultgren, Anna Kristina and Jensen, Christian eds. English-Medium Instruction in European Higher Education. Language and Social Life (4) (pp. 317-324)
ISBN : 978-1-61451-527-2 | Publisher : De Gruyter Mouton | Published : Berlin
Landerapport Danmark: Parallelsproglighed på danske universiteter: en statusrapport 2013 [Parallellingualism at Danish universities: a status report 2013] (2015-03-11)
Hultgren, Anna Kristina
In: Gregersen, Frans ed. Hvor parallelt: Om parallellspråkighet på Nordens universitet (pp. 117-196)
ISBN : 978-92-893-2787-9 | Publisher : Nordic Council | Published : Copenhagen
English in Nordic universities: ideologies and practices (2014-09)
Hultgren, Anna Kristina; Gregersen, Frans and Thøgersen, Jacob
In: Hultgren, Anna Kristina ; Gregersen, Frans and Thøgersen, Jacob eds. English in Nordic Universities: Ideologies and Practices. Studies in World Language Problems (5) (pp. 1-26)
ISBN : 9789027228369 | Publisher : John Benjamins | Published : Amsterdam
Lexical variation at the internationalized university: are “indexicality” and “authenticity” always relevant? (2014)
Hultgren, Anna Kristina
In: Lacoste, Véronique; Leimgruber, Jakob and Breyer, Thiemo eds. Indexing Authenticity: Sociolinguistic Perspectives. linguae & litterae (39) (pp. 304-323)
ISBN : 978-3-11-034347-2 | Publisher : De Gruyter Mouton | Published : Berlin/Boston
Linguistic competences: Do they really need improving? (2014)
Hultgren, Anna Kristina
In: Cancino, Rita and Dam, Lotte eds. Multidisciplinary Perspectives on Language Competence (pp. 189-213)
ISBN : 978-87-7112-187-2 | Publisher : Aalborg University Press
Communication skills in contemporary service workplaces: some problems (2010-06-24)
Hultgren, Anna Kristina and Cameron, Deborah
In: Forey, Gail and Lockwood, Jane eds. Globalisation, Communication and the Workplace: Talking Across the World (pp. 41-57)
ISBN : 978-0-8264-4607-7 | Publisher : Continuum International Publishing Group | Published : London
“How may I help you?” Questions, control and customer care in call centre telephone talk (2010-01-14)
Hultgren, Anna Kristina and Cameron, Deborah
In: Freed, Alice and Ehrlich, Susan eds. “Why Do You Ask?” The Function of Questions in Institutional Settings (pp. 322-342)
ISBN : 978-0-19-530689-7 | Publisher : Oxford University Press | Published : New York
Reconstructing the sex dichotomy in language and gender research: some advantages of using correlational sociolinguistics (2008-07-10)
Hultgren, Anna Kristina
In: Harrington, Kate; Litosseliti, Lia; Sauntson, Helen and Sunderland, Jane eds. Gender and Language Research Methodologies (pp. 29-42)
ISBN : 9780230550681 | Publisher : Palgrave Macmillan | Published : Basingstoke
English-Medium Instruction in European Higher Education (2015-06-26)
Dimova, Slobodanka; Hultgren, Anna Kristina and Jensen, Christian eds.
Language and Social Life
ISBN : 978-1-61451-527-2 | Publisher : De Gruyter Mouton | Published : Berlin
English in Nordic Universities: Ideologies and Practices (2014)
Hultgren, Anna Kristina; Gregersen, Frans and Thøgersen, Jacob eds.
Studies in World Language Problems
ISBN : 978-90-272-2836-9 | Publisher : John Benjamins | Published : Amsterdam
EMI in higher education: Implications for EAP (2016)
Hultgren, Anna Kristina
In : BALEAP PIM: EMI in Higher Education: the challenges and the opportunities (11 June 2016, Southampton)
Rationalizing politeness: Naming as a shortcut to customer care in call centre telephone talk (2016)
Hultgren, Anna Kristina
In : Sociolinguistics Symposium 21 (15-18 June 2016, Murcia)
The Englishization of non-English-dominant universities: An unforeseen consequence of university rankings? (2016)
Hultgren, Anna Kristina
In : Sociolinguistics Symposium 21 (15-18 June 2016, Murcia)
EMI and multilingualism in non-English-dominant universities: reflecting on symptoms and root causes (2016)
Hultgren, Anna Kristina
In : The Multilingual University: The Linguistic Landscape in HE in ED and EMI Settings: Future Directions (8-9 July 2016)
English as a medium of instruction in international higher education: Your questions answered (2016)
Hultgren, Anna Kristina
In : 20th UK NARIC Annual Conference (21 November 2016, London (forthcoming))
English-Medium Instruction in European Higher Education: lessons from the Nordic countries (2015)
Hultgren, Anna Kristina
In : Going Global 2015: The Conference for Leaders in International Education (1-2 June 2015, London, UK)
English Medium Instruction in Scandinavian Higher education: issues and controversies (2015)
Hultgren, Anna Kristina
In : English Medium Instruction: Global Views and Countries in Focus (15 November 2015, University of Oxford, Department of Education)
English language use at universities of non-Anglophone European countries: is there a correlation between Englishization and world rank? (2014)
Hultgren, Anna Kristina
In : Sociolinguistics Symposium 20 (15-18 June 2014, Jyväskylä)
English in Nordic universities: Ideologies and practices (2013-07-18)
Hultgren, Anna Kristina
In : Languages and Internationalization in Higher Education: Ideologies, Practices, Alternatives (18-20 July 2013, Reykjavik, Iceland)
English language use at Denmark’s internationalized universities: is there a correlation between volume of English use and world rank? (2013)
Hultgren, Anna Kristina
In : English Language in teaching in European Higher Education (19-21 April 2013, Copenhagen)
English language use at the internationalized universities of Northern Europe: Is there a correlation between Englishization and world rank? (2013)
Hultgren, Anna Kristina
In : Parallelsproglighed og internationalisering på nordiske universiteter - dyrt men dejligt! (3 May 2013, Copenhagen)
Engelsk som universitetssprog i Danmark? Norm og praksis i sprogforskningen [English as a university language in Denmark? Norm and practice in linguistic research] (2013)
Harder, Peter and Hultgren, Anna Kristina
In : Forskningens Døgn (13 May 2013, Copenhagen)
Publishing internationally: what are the consequences for Nordic scientific terminology? (2012-08)
Hultgren, Anna Kristina
In : 19th Sociolinguistics Symposium (21–24 August 2012, Berlin)
English as a language of science and the consequences for Nordic terminology (2012-06)
Hultgren, Anna Kristina
In : 11th Nordic Conference on Bilingualism (14–16 June 2012, Danish School of Education, Copenhagen)
Bilingual practices in higher education in northern Europe: a case for terminology planning? (2012)
Hultgren, Anna Kristina
In : The English Language in Europe: Debates and Discourses (20–22 April 2012, Sheffield)
Sproglige kompetencer på den globaliserede arbejdsplads: Hvad er det og hvorfor anses det for vigtigt? [Language competences in the globalized workplace: what is it and why is it considered important?] (2012)
Hultgren, Anna Kristina
In : Symposium on 'Language Competences' (12 December 2012, University of Aalborg)
English in Scandinavian Academia: Ideologies and Practices (2012)
Hultgren, Anna Kristina
In : Higher education across borders: Transcultural interaction and linguistic diversity (2-4 April 2012, Roskilde, Denmark)
Code-switching in the internationalized academe: are indexicality and authenticity always relevant? (2011-11)
Hultgren, Anna Kristina
In : Indexing authenticity: perspectives from linguistics and anthropology (25–27 November 2011, University of Freiburg)
What is language and what have people got to do with it? (2011-11)
Hultgren, Anna Kristina
In : Third CIP Symposium (11 November 2011, University of Copenhagen)
‘Building rapport’ with customers across the world: the global diffusion of a call centre speech style (2011)
Hultgren, Anna Kristina
In : 16th World Congress of Applied Linguistics (23–28 August 2011, Beijing Foreign Studies University)
English and Danish in contact in the natural sciences at the University of Copenhagen: assessing the risk of ‘domain loss’ (2011)
Hultgren, Anna Kristina
In : 2nd I-Mean Conference (13–15 April 2011, University of the West of England)
Parallellspråkiga mål för Nordens internationaliserade universitet: En empirisk undersökning av ‘domänförlust’ [Parallellingual goals for the internationalized universities of the Nordic countries: An empirical study of ‘domain Loss’ (2011)
Hultgren, Anna Kristina
In : Network for Parallellingual Goals at the Internationalized Universities of the Nordic Countries, Marienlyst, Elsinore, Denmark (30 May 2011, Helsingør, Denmark)
Sociolinguistic theory and public representations of language: a marriage made in hell? (2010-09)
Hultgren, Anna Kristina
In : 18th Sociolinguistic Symposium (1–4 September 2010, University of Southampton)
‘Thanks for your call, Kevin’: Terms of address in call centre service transactions (2006)
Hultgren, Anna Kristina
In : Sociolinguistics Symposium 16, University of Limerick (6–8 July 2006, Limerick, Ireland)
'Communication skills’: The downside (2006)
Hultgren, Anna Kristina and Cameron, Deborah
In : Talking across the world (24–25 February 2006, Manila, Philippines)
Reconstructing the sex dichotomy in language and gender research: Call centres and ‘women’s language’ (2005)
Hultgren, Anna Kristina
In : Theoretcial and Methodological Approcahes to Gender and Language Study: British Association for Applied Linguistics and Cambridge University Press Seminar (18–19 November 2005, Birmingham, UK)
The regulation of language in call centre service transactions (2005)
Hultgren, Anna Kristina
In : University of Oxford Postgraduate Conference in Linguistics (23–24 September 2005, Oxford, UK)
Talking like a man in a service job: Language, gender and stereotypes (2004)
Hultgren, Anna Kristina
In : 2nd Postgraduate Conference in Language Research (19 March 2004, Cambridge, UK)
[Book review] Internationalization of Higher Education in East Asia - Trends of student mobility and impact on education governance, Edited by Ka Ho Mok & Kar Ming Yu (2014-12-23)
Hultgren, Anna Kristina
Journal of Interactive Media in Education 2014(2), p.Art. 2
SPEAKGLOBAL (2014-11-24)
Lanvers, Ursula and Hultgren, Anna Kristina
Routes into Languages: free downloadable teacher pack
Parallelsproglighed på danske universiteter: en status rapport 2013. [Parallellingualism at Danish Universities: a status report 2013] (2013)
Hultgren, Anna Kristina
University of Copenhagen: Centre for Internationalisation and Parallel Language Use, Copenhagen.
[Book review] Men Talk by Jennifer Coates (2003)
Hultgren, Anna Kristina
Linguistlist, 14.1739

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