I am a Lecturer in Health in the School of Health, Wellbeing and Social Care at The Open University.
I am a Chartered Psychologist and a Senior Fellow of the Higher Education Academy. My research interests focus on mental and psychological performance in work. I look into the factors (psychological, social, institutional, structural) that enhance or disrupt professional/work performance. I have researched how we learn, train, improve and cope with work, and with academic study. I have also investigated identifying and responding to errors and failure in work.
My educational background is in Psychology (BSc, University of Manchester, 2008), Occupational Psychology (MSc, University of Nottingham, 2009) and Applied Psychology (PhD, University of Nottingham, 2013). My PhD explored doctors' and medical students' attitudes toward older patients and their care in healthcare settings. I also have an interest in healthcare professionals' attitudes and expectations in the workplace and how this influences care quality and safety and error. I am also interested in notions of professionalism in healthcare, including expectations of providing empathy in care and the link with professional burnout. This work has included the effect of chronic work stress and burnout in relation to medical and legal professionals. My previous role in the School of Medicine at Imperial College London involved human factors in primary care patient safety in North-West London.
I am registered with the British Psychological Society as a Chartered Psychologist (CPsychol) and am a registered test-user for BPS Occupational Ability and Occupational Personality psychometric tests (NEO-Revised Personality Inventory).
Safety, quality and performance at work: monitoring patient safety in primary care medicine; identifying and prioritising safety and quality concerns in healthcare settings; personal resilience at work in medicine and law; occupational stress and burnout.
Healthcare professionals' education and training: Teaching empathy to healthcare professionals; gender in the medical workplace; experiential non-clinical skills training in medicine.
Older people and older patients: attitudes toward older patients and the provision of their health and social care.
Attitudes research (qualitative and quantitative): the unidimensional or tripartite model of attitudes; stereotype/content model; attitudinal questionnaire measures.
Review methodology: Conducting and writing reviews; synthesising healthcare services research literature.
I am currently writing content for K102 'It's all about care'.