Governance leadership quality assurance social care social care provision standards user participation access to services accountability communication health care good practice

This document sets out the quality standards that the Department considers people should expect from Health and Personal Social Services (HPSS) in Northern Ireland. The standards have been developed around the five themes of: Corporate Leadership and Accountability of Organisations; Safe and Effective Care; Accessible, Flexible and Responsive Services; Promoting, Protecting and Improving Health and Social Well-being; and Effective Communication and Information.