Advice services

This paper reports a welfare rights intervention for carers of dying people through seminars to help them organise family finances to deal with additional costs of the final illness, funeral costs and reconstruction of family finances after death. Seminars on financial affairs were provided to 103 carers and service users, and were evaluated by questionnaires. The seminars were very positively received by attenders, who felt better informed, but were not necessarily more confident in dealing with financial problems.

James Feeney, Dawn John and Christina Maciejewski describe the work of the Alzheimer’s Society Cardiff Carers’ Bus

For over three years, Mencap (Nl) has provided and largely funded an ‘Information and Advice Service’ aimed primarily at family carers and people with learning disabilities. The service employs four advisers who cover most of Northern Ireland, offering telephone but also face-to-face contact with enquirers. They have access to a specially developed, computerized database that contains details of local as well as national resources. This paper describes the service and the evaluation process used.

The Dementia Advisers Service in Kent and Medway was set up to support people with a confirmed diagnosis of dementia and their carers. The service provides face-to-face contact to people in their own homes, telephone and e-mail advice and support to signpost the person with dementia and their carer to appropriate information and services.

Describes the Abhay Partnership Project to deliver advocacy services for South Asian elders and their informal elder carers in west London. It also aims to change and improve how the 6 consortium partners, 3 host agencies and 9 community centres design and deliver services to such people.

Describes a three-year project funded by a grant from the Bridge House Estate Trust Fund to fund an information and advice project for black and ethnic minority older people and their informal elder carers, aiming to improve access to Age Concern's information and advice services across London and working in all 33 boroughs - 11 per year.

Background: Information is a key part of service provision to people with dementia and their carers, but there is no systematic review of the evidence. This study aimed to determine whether information services confer significant benefit for quality of life, neuropsychiatric symptoms and carer burden.

Method: A systematic review of intervention studies in people with dementia was carried out, focussing predominantly on the provision of information and/or advice.