This film focuses on Tim Anfilogoff, the Commissioner for Adult Services at Hertfordshire County Council. Hertfordshire has achieved Beacon status for its work with carers, and this film demonstrates how the council is working with carers, and listening to their experiences and feedback to ensure both the carers and the service users receive the best possible service. It features carer Mari Stevenson who talks about her personal experiences of caring for her daughter who is diabetic and has Down’s Syndrome.