The Health and Social Care Act 2012 introduced significant amendments to the NHS Act 2006. This guidance supports two legal duties, requiring clinical commissioning groups (CCGs) and commissioners in NHS England to enable patients and carers to participate in planning, managing and making decisions about their care and treatment through the services they commission; and to enable effective public participation in the commissioning process, so that services provided reflect the needs of local people. It highlights ways in which NHS commissioners can fulfil their statutory responsibilities, and thereby deliver personalised and responsive care to all. The document is in interactive pdf format, including as it does a wide range of tools, resources and case studies.