Concern has been expressed about how some local authorities have been buying (procuring) care and support services from voluntary and private sector providers. Service users and carers have said that they have not been happy about the amount of information they have received and how their views have been taken into account. The Scottish Government decided that it would be helpful to address some of the issues by preparing Guidance which details each step of the social care procurement process. This can be referred to by service users and carers, local authorities and service providers. The Joint Improvement Team (JIT) and Scottish Procurement Directorate (SPD) have been leading the work with a national Reference Group.