Needs of the service user

This title looks at the needs of the service user in a care environment and the care which needs to be provided by an establishment and its staff. A better understanding of the needs of service users will improve the care skills of carers as well as satisfaction in their own work.

Designed exclusively for those providing care within the domiciliary setting, this title introduces home carers to the broad range of service user needs that they are likely to support or deliver. In exploring these across a variety of service user groups, including mental health and disability, it aims to establish the importance of recognising difference and individual need and will help develop an understanding of the types of need. These can range from physical & emotional to those of dealing with finances and housing issues. It also introduces the range of differing communication methods and behaviours presented by service users, including confusion and raises awareness of medication and medical conditions. It goes on to consider how to respond to incidences of abuse and loss of life. (DVD)