The National Bereavement Survey (VOICES) aims to assess the quality of care delivered in the last three months of life for adults who died in England and to assess variations in the quality of care delivered in different parts of the country and to different groups of patients. The survey participants were 49,207 bereaved relatives of individuals whose death was registered from 1st January 2012 and 30th April 2012. Key findings are presented on the following themes: quality of care; dignity and respect; coordination of care; pain relief; decision making; preferences and choice; support for relatives, friends and carers; and quality of care for people with dementia.