Harris focuses on the the healthcare industry's start of recognizing family members and close friends to have a greater impact on the patients experience of illness and outcomes than formal healthcare. She also highlights the statistics of United States Census Bureau and the National Center for Heath Statistics 2016 profile of older Americans and opportunity to recognize and celebrate the valuable role that informal caregivers provide every day by showing support through shopping, sending card, telephone calls, random acts of kindness and spiritual support through prayer.
