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Santolaya, Jacobo L.

Enhancing Residents' Warmth in Greeting Caregivers: An Inpatient Intervention to Improve Family-Centered Communication

Background: Hospitals are increasingly motivated to improve the patient and family experience and increase patient satisfaction scores. The manner by which a provider greets patients and their families sets the tone for the hospital stay. This study aimed to improve residents' greetings of caregivers in the inpatient pediatric setting to improve family-centered communication. Methods: The study was conducted from October 2017 to April 2018 at a single, urban children's hospital on a unit with patients primarily, 5 years old.

Tue, 02/22/2022 - 12:48