Background: People requiring palliative care should have their needs met by services acting in accordance with their wishes. A hospice in the south of England provides such care via a 24/7 hospice at home service. This study aimed to establish how a nurse-led night service supported patients and family carers to remain at home and avoid hospital admissions. Methods: Semi-structured interviews were carried out with family carers (n=38) and hospice-at-home staff (n=9).