There were more than 162,000 complaints about NHS care in 2012/13. Following the Francis report into Mid Staffordshire NHS Foundation Trust which highlighted that complaints are a warning sign of problems in a hospital, the Prime Minister and Secretary of State for Health, Jeremy Hunt commissioned a review to consider the handling of concerns and complaints in NHS hospital care in England. The review was co-chaired by Ann Clwyd MP for Cynon Valley and Professor Tricia Hart, Chief Executive, South Tees Hospitals NHS Foundation Trust..
