Purpose – The purpose of this paper is to describe the policies and practices that have helped to make Santander UK a great place to work.
Design/methodology/approach – Explains the reasons for the policies, the form they take and the results they have achieved.
Findings – Details specific policies in areas such as work‐life balance, caring for carers, diversity, employee development, employee health, employees with school‐age children, employee engagement and community involvement.