Purpose – The purpose of this paper is to describe the policies and practices that have helped to make Santander UK a great place to work.
Design/methodology/approach – Explains the reasons for the policies, the form they take and the results they have achieved.
Findings – Details specific policies in areas such as work‐life balance, caring for carers, diversity, employee development, employee health, employees with school‐age children, employee engagement and community involvement.
Practical implications – Advances the view that a major factor in engagement is in employees feeling that the company, and particularly senior leaders, genuinely cares about their well‐being. That is the culture the bank strives for. Social implications – Reveals that the bank matches the money raised by employees in their fund‐raising activities in the community.
Originality/value – Discusses the wide range of benefits available to employees at Santander UK and assesses the impact on individuals and the organization as a whole.