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Personalisation

Safeguarding in a personalised era

Personalisation is about letting older and disabled people take risks others take for granted. But this means councils must find new ways of keeping them safe. [Introduction]

Thu, 07/20/2017 - 15:12

Supporting carers: the commissioner

This film focuses on Tim Anfilogoff, the Commissioner for Adult Services at Hertfordshire County Council. Hertfordshire has achieved Beacon status for its work with carers, and this film demonstrates how the council is working with carers, and listening to their experiences and feedback to ensure both the carers and the service users receive the best possible service. It features carer Mari Stevenson who talks about her personal experiences of caring for her daughter who is diabetic and has Down’s Syndrome.

Thu, 07/20/2017 - 15:12

Developing the knowledge base about carers and personalisation: contributions made by an exploration of carers' perspectives on personal budgets and the carer-service user relationship

This qualitative study aimed to explore an under-researched issue within the emerging body of research about carers and personalisation - the carer-service user relationship. It was carried out across 11 English local authorities between 2011 and 2012 and focused on the impact of a change in the service user's social care arrangements to a personal budget on this relationship.

Thu, 07/20/2017 - 15:12

Ambiguity in practice? Carers' roles in personalised social care in England

Carers play an ambiguous role within the personalisation paradigm currently shaping adult social care practice in England. Although carers have rights to assessments and support in their own right, these rights sit uneasily alongside the practices of assessment, support planning and personal budget (PB) allocation for older and disabled people. This paper reports how 14 dyads of older and learning disabled people with cognitive and/or communication impairments and their carers viewed the roles - desired and actual - played by carers in PBs.

Thu, 07/20/2017 - 15:12

Paths to personalisation in mental health: a whole system, whole life framework

This is a revision of the framework first published in 2010, and is a whole system guide that provides information, guidance and signposts in respect of personalisation and personalised services and support for people with mental health needs. The framework is organised in 12 broad sections: person-centred systems and approaches; information and advice.

Thu, 07/20/2017 - 15:11

Supporting carers: the carer

This film focuses on Rose Fernandes who cares for her mother, who has dementia, and her daughter, who is autistic and has learning difficulties. She uses direct payments to pay for people to help with her daughter’s care, but for her mother she relies on agency staff. She finds this method tough as the agency staff only come at certain times, leaving her to care for her mum alone throughout the night. Meanwhile, her daughter Crystal receives much more flexible care, but direct payments leave her with a lot of paperwork to do. Note: This film is no longer available.

Thu, 07/20/2017 - 15:10

Personalisation for older people: residential care

The film is introduced by the manager of a residential care home for older people with dementia who talks about the importance of understanding the individual, their interests, background and personal history. The benefits of this approach are illustrated by Marjorie’s story. Marjorie has been supported and encouraged to take up her interest in music again and it has brought pleasure to her life. There is an emphasis on relationship-based, individual person-centred care, rather than a functional approach to basic personal care. This is important to maintaining dignity and well-being.

Thu, 07/20/2017 - 15:09

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