Best practice, best care: the quality standards for health and social care

The draft standards contained in this document have been developed following discussion with a wide range of interests, including the public, people who use health and social services and their carers, as well as HPSS organisations themselves. The standards are grouped in five themes: safe and effective care; timely delivery of quality services; promoting, protecting and improving health and social well-being; open and effective communication; and leadership and accountability of organisations.