Community matrons: patients' and carers' views of a new service

This article presents the results of a survey of patients’ and carers’ views about a community matron service in England. Key themes identified by patients and carers included the reliability of the service, the confidence it gave to patients and carers, improved links with GP services, and anecdotal evidence that the service helped to avoid admission to hospital. The authors believe the survey demonstrates a positive view of the community matron service which justifies continued investment in the role.