The aim of this drama based video is to consider how care staff can work with service users who may be aggressive or violent and how to manage challenging behaviour. It will examine the following areas: what is challenging behaviour?; who can present challenging behaviour?; reasons for challenging behaviour; prediction and prevention; undertaking proper risk assessments; how to respond appropriately; verbal responses; and body language. The video also advises carers on the best ways of keeping themselves and other service users safe in unsafe situations, and why it is important to try to understand that there may be unknown reasons for challenging behaviour.