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This Health Department Letter (HDL) relates to the preparation and submission by Health Boards of NHS Carer Information Strategies for carers who may have rights under section 12AA of the 1968 Act and/or section 24 of the 1995 Act.

The Essence of Care benchmarks are a tool to help healthcare practitioners take a patient-focused and structured approach to sharing and comparing practice. There are 12 benchmarks in total. This document provides the benchmarks for pain, so that people and carers experience individualized, timely and supportive care that anticipates, recognizes and manages pain and optimizes function and quality of life.

This document is intended to compliment the Cancer Plan by focusing on patient/public needs in relation to cancer; emphasising the nursing contribution to the care of people with cancer and their carers; and recognising nurses' development needs in caring for people with cancer.

The End of Life Care Strategy was published in July 2008. This is the first annual progress report on the strategy. It describes progress at national and regional level with illustrations of the work taking place locally. Contents include: meeting the challenges of end of life care; death, dying and society; the end of life care pathway; care in different settings; support for carers and families; the end of life care workforce; measurement and research in end of life care; making change happen.

The legislation governing the compulsory treatment of certain people who have a mental disorder is the Mental Health Act 1983 (the 1983 Act). The main purpose of this Bill is to amend that Act but it is also being used to introduce "Bournewood safeguards" through amending the Mental Capacity Act 2005 (MCA). These changes are in response to the 2004 European Court of Human Rights judgment (HLvUK) (the "Bournewood judgment") involving an autistic man who was kept at Bournewood Hospital by doctors against the wishes of his carers.

A short guide explores personalisation in relation to carers. It brings together key practice point and examples which illustrate how the principles of personalisation can be applied successfully when working with carers.

People with dementia and their carers need a range of services, some of which will be dementia- specific and others which will be more mainstream in nature, but which may deliver services to large numbers of people affected by dementia. In some instances, these mainstream services may not respond well to the specific needs of people living with dementia and the purpose of this document is to provide a statement of requirements to meet those needs.

The Changing Workforce Programme has been set up to promote new ways of working which will both improve patient care and be more attractive to staff.   “New ways of working” covers a variety of approaches to job redesign:  new roles may be created or existing roles may be adjusted to include additional responsibilities. These new or changed roles will probably cross traditional demarcations:  between individual professions, between registered and support staff, between clinical and non-clinical staff and between health and social care.

The Equality Bill will strengthen equality law in England, Wales and Scotland by: introducing a new public sector duty to consider reducing socioeconomic inequalities; putting a new Equality Duty on public bodies; using public procurement to improve equality; banning age discrimination outside the workplace; introducing gender pay and equality reports; extending the scope to use positive action; strengthening the powers of employment tribunals; protecting carers from discrimination; protecting breastfeeding mothers; banning discrimination in private members’ clubs; and strengthening protect

The aim of the Welsh language toolkit is to raise awareness and understanding of the implications of the Welsh language in establishing dignity in care for older people living in Wales. It is aimed primarily at carers, managers, educators and trainers and focuses on the importance of language in maintaining dignity in care, particularly in the care of the older person and those with dementia.